About Me
My name is Kevin Sohn. My friends call me Min.
As an experienced Enterprise Technical Support Engineer, SRE, Release Manager, and QA Lead, I have worked across diverse environments—from fast-paced startups to large-scale enterprises. In my recent roles, I’ve specialized in resolving complex technical issues for major cloud customers, ensuring reliability and performance at scale. In earlier startup environments, I built CI/CD pipelines, implemented cloud infrastructure, and led containerization efforts from the ground up. At Samsung, I led smartphone QA and audio testing initiatives that reached millions of users daily. I’m passionate about contributing to technologies that operate at planet-scale.
Areas of Expertise
- Azure | AWS | GCP
- Kubernetes | Containers
- Infrastructure-as-Code | Pulumi
- GitHub Actions | Jenkins | Groovy
- Agile | Jira | Confluence | KPI management
- Scripting | API Testing | Postman | Newman
- QA Automation | Selenium | Robot Framework
- Audio Signal Processing (DSP)
- Post Processing and Audio Editing
- Korean | English fluent
Professional Experience
> Microsoft
Sr. Technical Support Engineer
03/2024 - present
- As a key member of the Rapid Response team, I manage high-profile incidents, resolving complex Kubernetes and container-related issues on Azure while maintaining strict SLA compliance.
- Translating support requests and documentations to ensure the fluid communication between Microsoft and customers in South Korea.
- Collaboration with cross-functional teams to review, investigate and solve the Azure customer technical issues.
> Center ID
Site Reliability Engineer | Release Manager
01/2020- 11/2023
- Coordinated comprehensive release management, including daily triage, rapid incident response, critical hotfix deployment, and strategic risk mitigation in collaboration with key stakeholders.
- Managed the CI/CD process to support an Agile SDLC, reducing deployment time and increasing uptime.
- Managed AWS resources for a product utilizing microservices, overseeing deliveries, alerts, and monitoring.
- Standardized the development and deployment environments by managing containers.
- Initiated Infrastructure-as-Code using Pulumi.
> Center ID
QA Lead
12/2016 - 12/2019
- Established and defined QA processes and strategies for a fintech SaaS within a full-stack, agile-driven development cycle.
- Developed manual and automated test suites for a React-based web application using Robot Framework and Selenium.
- Built and managed manual and automated testing for iOS and Android mobile applications.
- Automated RESTful API endpoints tests using Postman and JMeter.
- Utilized Sumo Logic and CloudWatch to search through logs using complex queries.
> Cyanogen, Inc
Audio Test Engineer
04/2015 ~ 07/2016
- Established and managed testing documentation for manual testers overseas.
- Established an Audio QA process for Cyanogen OS, focusing on the functionality of in-house and third-party applications, and created both manual and automated testing processes.
- Participated in audio hardware testing; signal interference, noise and test per hardware revision.
- DSP audio quality test through ACDB on core apps such as Dialer, Skype integration, Google Music and etc.
> Samsung Electronics America
Audio Test Lead | Test Lead
01/2013 ~ 05/2015
- Audio Test Lead for various AT&T and T-Mobile Samsung devices to achieve market-ready audio quality - Samsung Galaxy S5 (T-Mobile), Samsung Galaxy Light (T-Mobile), Samsung S4 Zoom (AT&T), Samsung Rugby 4 (AT&T), Samsung S3 Mini (AT&T) and more.
- Test Lead for Samsung Galaxy S6 Edge for T-Mobile. Focused QA on baseband such as VoLTE, LTE, 3G, 2G SRVCC and handovers, GPS, RF Performance and Audio.
> En Masse Entertainment
Bilingual QA / Audio QA
12/2011 ~ 08/2012
- Credited for AAA MMORPG title, TERA Online
- Software, service and hardware compatibility QA for pre/post release of products.
- Documents and bugs translation, to ensure the fluid communication between US and Korea using JIRA.
- Audio QA.
- Composed logo audio for En Masse Entertainment.
> Google (contract)
Visual Data Specialist
2011.01 ~ 2011.11
- Working as a team to optimize tools and processes, analyze data for errors, and make quick, analytical decisions based on existing policies and procedures for Google Maps.
> VMC Game Labs (contract)
Bilingual QA in Functional QA
2008.08 ~ 2009.09
- Functional QA in Xbox360 Software Certification lab
- Bilingual QA in English and Korean
Certification
- AWS Certified Cloud Practitioner - 90b63dd7c8eb42d19d9eb54e349ac620
- Microsoft Certified: Azure Fundamentals - 14CE0L-B4F369
- CompTIA A+ - COMP10523975
Publications
- Windows XP for Multimedia and Home Networking (Korean) - ISBN: 89-8397-097-9
Education & Training
- 900 Hours of Audio Engineering Training Program, Professional Audio Production - Los Angeles Film School, Hollywood, CA
Awards
- Best Audio/BGM Award - 2005 Korean Game Developers Summit